Anyone who attends almost any retail strategy meeting in 2025 will hear the word “omnichannel.” It’s one of those terms that’s been around for so long that it’s in danger of becoming meaningless. Yet the reality is that most brands still haven’t figured out how to deliver on that promise. Yes, they might offer in-store … Read more
Since President Trump took office in January 2025, the retail industry has experienced more than a little turmoil. A tidal wave of turmoil and outright panic has ensued in response to the administration’s tariff threats, announcements, statements, and policy decisions. Recognizing the potential of tariffs to impact the retail customer experience—from product browsing to online … Read more
Technology will continue to revolutionize retail in 2025. From cashierless stores to AI-driven inventory management, technological innovations will streamline operations and increase customer satisfaction. As we enter 2025, retail is preparing for major changes. With rising consumer expectations, technological advances, and an increasing focus on the experience, the landscape is rapidly evolving. From AI-driven personalization … Read more
The traditional definition of “shrinkage” falls short of capturing the complexity of this challenge. Retailers must broaden their definition even further, going beyond crime and their stores to encompass total retail loss. In recent years, loss prevention leaders have focused on curbing organized crime in retail. Headlines about the rising violence and financial impact of … Read more
Introduction In today’s rapidly evolving digital environment, the banking industry faces a growing challenge: balancing security with a seamless user experience. Traditional credentials such as passwords and PINs are increasingly vulnerable to theft, phishing, and brute force. Introducing Biometric Banking 2.0 – a new era of secure, user-centric authentication powered by facial recognition and behavioral … Read more
The metaverse heralds the next evolution of the internet: immersive, 3D spaces where virtual and physical worlds converge. In financial services, it promises a transformational leap beyond mobile apps and online portals. Today’s digitally native consumers—Millennials and Gen Z—are primed for experiences that go beyond transactions. They crave interactive spaces, personalized guidance, and community engagement. … Read more