AI-centric banking: How generative AI will redefine the customer experience in 2025
Introduction: The Dawn of a New Banking Era In 2025, the traditional pillars of banking – current accounts, savings and loans – have survived, but the experience behind them has changed dramatically. Thanks to generative artificial intelligence (GenAI), banks have moved from manual, reactive services to AI-powered ecosystems that anticipate, personalize and improve customer encounters. … Read more