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The metaverse heralds the next evolution of the internet: immersive, 3D spaces where virtual and physical worlds converge. In financial services, it promises a transformational leap beyond mobile apps and online portals. Today’s digitally native consumers—Millennials and Gen Z—are primed for experiences that go beyond transactions. They crave interactive spaces, personalized guidance, and community engagement. … Read more

Introduction: The Dawn of a New Banking Era In 2025, the traditional pillars of banking – current accounts, savings and loans – have survived, but the experience behind them has changed dramatically. Thanks to generative artificial intelligence (GenAI), banks have moved from manual, reactive services to AI-powered ecosystems that anticipate, personalize and improve customer encounters. … Read more