Competition in the retail industry is fiercer than ever. A comprehensive approach to employee experience is therefore no longer optional—it’s necessary. Adopting new technologies like AI and implementing a strategic approach to improving employee engagement are a critical starting point for EX and CX success. Did you know that companies with highly engaged employees outperform … Read more

Anyone who attends almost any retail strategy meeting in 2025 will hear the word “omnichannel.” It’s one of those terms that’s been around for so long that it’s in danger of becoming meaningless. Yet the reality is that most brands still haven’t figured out how to deliver on that promise. Yes, they might offer in-store … Read more

Since President Trump took office in January 2025, the retail industry has experienced more than a little turmoil. A tidal wave of turmoil and outright panic has ensued in response to the administration’s tariff threats, announcements, statements, and policy decisions. Recognizing the potential of tariffs to impact the retail customer experience—from product browsing to online … Read more

Technology will continue to revolutionize retail in 2025. From cashierless stores to AI-driven inventory management, technological innovations will streamline operations and increase customer satisfaction. As we enter 2025, retail is preparing for major changes. With rising consumer expectations, technological advances, and an increasing focus on the experience, the landscape is rapidly evolving. From AI-driven personalization … Read more

The traditional definition of “shrinkage” falls short of capturing the complexity of this challenge. Retailers must broaden their definition even further, going beyond crime and their stores to encompass total retail loss. In recent years, loss prevention leaders have focused on curbing organized crime in retail. Headlines about the rising violence and financial impact of … Read more